To support a focused, respectful, and professional learning environment, the following policies apply to all Out There Singing clients.​

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Scheduling & Rescheduling

• All lessons must be booked and rescheduled using the official booking link system.

• Rescheduling is only permitted up to 24 hours before your scheduled lesson time.

• No rescheduling will be accommodated via text, call, or DM.

• Studio communication is via email only. Please allow a minimum of 24 hours for a response.

 

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Illness Policy (Cold/Flu Season Exception)

• If you're feeling unwell, you may reschedule without penalty if you email BEFORE 10:00 AM on the day of your lesson.

• This will result in a -25% reduction in lesson length (e.g., a 60-minute lesson becomes 45 minutes) to account for administrative time.

• Emails received AFTER 10:00 AM will be considered late and the lesson will be forfeited.

 

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Cancellations & Package Policy

• All lessons are sold and scheduled as part of a monthly lesson package.

• Each weekly package allows for 2 (two) cancellation per 6-month period, if notice is given 24+ hours in advance

• All other missed or canceled lessons must be rescheduled using the booking system link.

• No exceptions will be made outside of the policies outlined here.

 

Communication Boundaries

• No texting or calling regarding studio matters.

• All communication is done via email.

• Expect a minimum 24-hour response time.

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Payment & Automation

• Monthly payments are automated. Payment plans are managed through our system, and payment links will be sent automatically.

• Lessons will not be held unless payment has been completed for the month.